This is our transparency report for 1 July to 30 September 2026. Every quarter we publish two counts: corrections to signed work, and refund requests against our 30-day guarantee. They go out whether or not they flatter us.
Anyone can say they stand behind their work. We'd rather you could check. That's why there's a named verifier on every paid verdict, a public errata log and a refund guarantee with clear terms, and why the numbers behind them come out on a fixed schedule.
This is the second report. The Q2 2026 report covered the period before it.
Corrections
We issued zero confirmed corrections in Q3, and there have been none to date.
Our errata page puts it plainly. A clean record reflects the care applied at the source verification stage. It doesn't mean there's no process. If an error is ever confirmed, it's logged there straight away, in full, and that number goes up. The qualifying criteria and correction process set out what counts as an error and how a challenge gets resolved.
Refund Requests
No refund requests came in against the 30-day guarantee between 1 July and 30 September 2026.
When one does, our refund policy says exactly what happens. Show us one unsupported claim or factual error in a signed deliverable within 30 days and we refund the fee in full, capped at what you paid. We start the refund within 5 business days. Razorpay then takes 5 to 7 working days, or up to 10 for cards.
The correction gets logged on the errata page separately from the refund. And every request, whether it's approved or declined, gets counted here and in Friday Notes, with an anonymised summary of the disputed claim.
A guarantee nobody's ever invoked is easy to sound generous about. Reporting the real count every quarter, rising or not, is what turns "we offer a refund guarantee" into something you can actually hold us to.
AI-assistance Disclosure
Every paid verdict says which steps used AI assistance and which were done by a person. That's set out in our AI transparency policy (EU AI Act Article 50).
The disclosure travels with each report, so we don't add it up into a quarterly figure. That's why you won't see a number for it here. The policy page explains how it works.
What's Next
This report comes out every quarter. The refund count also goes into Friday Notes each month, so a live guarantee never goes more than a few weeks unaccounted for.
If you want everything in one place, the Trust Centre brings it together: the verifier behind every verdict, the errata log, the refund guarantee, AI disclosure and our data-retention practices.
❓ Common Questions
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How do I ask for a refund?
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See the full picture: Visit the Trust Centre →
