Accuracy Commitment, Corrections and Cancellations

The Accuracy Commitment

THRIVEFINITY (OPC) PRIVATE LIMITED stands behind every paid, human-signed Deliverable we produce. Every factual claim in it is tied to a named source and the exact words we relied on, archived on the date shown, so it can be checked. If, within 30 days of receiving your Deliverable, you tell us that any factual claim in it is not supported by its cited source as archived, or is a factual error we should have caught from the sources available on the research date, the commitment applies. One such claim is enough, and you do not have to show that it changed the verdict.

What we do, in order:

1. Correct and re-sign. We check the claim against the archived source, correct it, re-issue the Deliverable with a fresh signature and date, and log the correction on our errata page. This happens within 5 working days of your report.
2. Redo if the verdict changes. If the correction changes the verdict, the headline recommendation or a figure the recommendation rests on, we redo the affected Deliverable at no charge, on the same turnaround as the original.
3. Refund or credit if we cannot fix it. If we cannot substantiate or correct the claim, the fee for that Deliverable is refunded, capped at the fee actually paid, or, if you prefer, credited in full to your next service. This is the only route to a refund under the commitment; it is not a source of consequential or expectation damages.

What counts as a claim of fact: opinions, forecasts, recommendations and figures marked as estimates are judgements, not claims of fact. They are not triggers, and we’ll explain any of them on request. We never guarantee commercial outcomes: whether investors fund you, buyers buy, a campaign converts or an AI assistant recommends you is outside our control and outside this commitment.

The commitment covers every paid, human-signed Deliverable:

• Build Verdict (£149₹6,999$199€179AED 749): Offer Validation reports
• Decision Brief (£749₹29,999$999€899AED 3,699)
• Go-to-Market Build (from from £3,999from ₹2,99,999from $5,299from €4,699from AED 19,499): the strategy and the claims in every delivered asset
• Release Assurance Pack (£699₹29,999$949€849AED 3,499) and Release Assurance Suite (£1,749₹69,999$2,349€2,049AED 8,599)
• AI Visibility Diagnostic, AI Search Readiness Retrofit, Retainer and Quarterly Re-measurement (see §10)

Free outputs (Offer Signal, First Signal, AI Visibility Signal) are unsigned and provided at no charge, so they carry no monetary remedy. Factual disputes on free outputs are re-checked as a goodwill gesture.

How to Report an Error

What You Get, by Service

The trigger is the same everywhere. The remedy is sized to what you bought.

Every remedy is capped at the fee paid for the affected Deliverable (or, for the Retainer, the month in question). One correction cycle is included per flagged claim; a further correction is included only where our fix was itself defective.

Delivered Work: Scope, Revisions and Defects

The Go-to-Market Build and the AI Search Readiness Retrofit are delivered work, judged against an agreed brief rather than a single verdict. For these:

• Written scope first. We send a scoped estimate and confirm the scope, deliverables and exclusions in writing before the deposit is taken. Nothing starts until you agree it.
• Revisions. The revision rounds stated on the service page and in the estimate are included. A change of preference after approval is a change request, quoted separately before we act on it.
• 30-day defect window. Anything that does not match the approved scope or brief, reported within 30 days of handover, is fixed at no charge. A defect is a gap against what was agreed; a new preference is not.
• Milestones. Where work is delivered in stages, each stage is accepted on its own. A dispute about one stage does not reopen stages you have already accepted.

Turnaround Commitment

Published turnarounds (24 hours for a Build Verdict, a 48-hour target for a Decision Brief from acceptance, 3 or 5 business days for Release Assurance, 10 days for a Go-to-Market Build, and the windows on the AI Visibility page) are commitments, not estimates. If we are going to miss one for reasons on our side, we tell you before the deadline. You may then cancel that Deliverable for a full refund before it is delivered, or accept the new date. The clock pauses for material you have not yet sent, sources we cannot reach, or a scope change you ask for; we tell you when it pauses and when it restarts.

Cancellations and When a Refund Applies

• Reports (Build Verdict, Decision Brief, Release Assurance, AI Visibility reports): work starts on payment or acceptance, so these cannot be cancelled once started. The Accuracy Commitment and the turnaround commitment above are your remedies.
• Delivered work, before it starts: cancel in writing before work begins and the deposit is refunded in full.
• Delivered work, in progress: completed milestones and work already undertaken are charged at the agreed rates; the remainder of any deposit is refunded.
• Delivered work, after handover: the Accuracy Commitment and the 30-day defect window apply; the fee is not otherwise refundable.
• AI Visibility Retainer: see §10.
• Orders we decline: if we decline or cancel an order, you are refunded in full.

Where a refund applies, we initiate it within 5 business days to the original payment method. Razorpay’s published settlement time then applies: 5–7 working days, up to 10 business days for cards, depending on your bank or card issuer. Bank-transfer payments are refunded by bank transfer. Credits are applied at checkout or on the invoice for the next service.

Exclusions

Our paid services are sold to businesses only (see our Terms). The Accuracy Commitment does not apply where:

• The intake brief or material you supplied contained false, misleading or incomplete information that affected the accuracy of the Deliverable; claims labelled as your own figures are yours.
• The Deliverable has been altered, or published in a manner intended to exploit the commitment.
• The claim in dispute is an opinion, forecast, recommendation or figure marked as an estimate, rather than a factual assertion backed by cited evidence.
• The complaint is about a commercial outcome: funding, sales, pipeline, conversion, traffic, rankings, or whether an AI system cites or recommends you.
• The output is a free tier (Offer Signal, First Signal, AI Visibility Signal): no monetary remedy is available as no payment is taken.
• The error is reported more than 30 days after the Deliverable was delivered.

Nothing on this page limits any right you have under applicable law that cannot be excluded by contract.

Transparency Commitment

Every correction to a paid Deliverable is logged publicly on our errata page, whether or not any fee was refunded or credited. We do not silently edit delivered reports: a corrected Deliverable is re-issued with a new signature and date, and the original is retained. Counts of corrections and refunds are not published until the volumes are large enough to be meaningful.

If you have any questions about this policy, please contact om@thrivefinity.uk or visit our Contact page.

Upgrade Credits

Two paid tiers carry a one-way upgrade credit toward the next tier up:

• Build Verdict → Decision Brief: the full Build Verdict fee (£149₹6,999$199€179AED 749) is credited to a Decision Brief booked within 30 days of your Build Verdict being delivered.
• Decision Brief → Go-to-Market Build: the full Decision Brief fee (£749₹29,999$999€899AED 3,699) is credited to a Go-to-Market Build booked within 30 days of your Decision Brief being delivered.

Each credit runs for a single 30-day window from delivery (not from purchase) and is single use: one credit per order, non-transferable to another order or another person, and void if the fee for the source Deliverable has been refunded or credited under the Accuracy Commitment (you cannot both recover a fee and later spend its upgrade credit). A credit that expires unused has no cash value and is not separately redeemable. Credits on orders placed before 4 October 2026 keep the terms that applied when the order was placed.

AI Visibility: Reports, Retainer and Credits

AI Visibility paid work (Diagnostic, AI Search Readiness Retrofit, AI Visibility Retainer, Quarterly Re-measurement) is covered by the Accuracy Commitment on the same ladder:

• Accuracy: tell us within 30 days of delivery about a factual error or unsupported claim in a signed AI Visibility report and we correct and re-sign it within 5 working days; if a corrected figure changes the measurement, we re-run it free. If we cannot correct it, that report’s fee (for the Retainer, that month’s fee) is refunded or credited.
• Not an outcome guarantee: AI answers vary by engine, day, location and account. There is no remedy on the basis that an AI system or search engine did not cite, rank or recommend you, or that traffic or revenue did not change.
• Diagnostic credit: the full Diagnostic fee (£495₹37,999$649€599AED 2,449) is credited to an AI Search Readiness Retrofit booked within 30 days of the Diagnostic being delivered.
• Retrofit: delivered work, so §04 and §06 apply (written scope, 30-day defect window, stage-based cancellation).
• Ending the Retainer: after the 3-month minimum, give 30 days’ written notice. Work approved for the month in progress is completed and delivered; fees for months already started are not refunded except under the Accuracy Commitment.

Orders Placed Before 17 October 2026

This page took effect on 17 October 2026 and applies to orders placed from that date. Orders placed before it keep the terms that applied when they were placed, including the 30-Day Honest Verdict Guarantee (a full refund, capped at the fee paid, for any factual claim not supported by its cited source as archived, or a factual error we should have caught, reported within 30 days of delivery). If you are unsure which terms apply to your order, email us with the order reference and we will confirm.